FAQs

FAQs for VDay Card

How long does it take?

  • Our team of artists works as fast as they can. Usually, it takes us 2-3 business days to process your order and create the artwork. Shipping takes another 5-7 business days on average. 
  • Please note that processing and shipping times CAN vary during busy seasonal periods (1-3 weeks before holidays)

ATTENTION:To ensure the efficient and timely delivery of your order, we want to clarify that we do not offer or send artwork previews or proofs for your approval for the following products. The preview you see when placing your order will be printed exactly as it appears.

    • Build Your Own V-Day Card
    • Nightmare V-Day Card
    •  Dragon Love V-Day Card
    •  EE-V V-Day Card
    •  Ghost V-Day Card
  • Along with OTHER Build Your Own Cards that will be made
  • *PLEASE NOTE:Shipping may be impacted by carrier delays.

    What currency are prices in?

    • All prices on our store are denominated in USD.
    • Canadian, European, and Australian customers should see currency in their native currency.

    How is the canvas/metal card shipped?

    • You will receive the canvas via FedEx/USPS in the mail for domestic orders. And to get your order internationally, we've partnered with Passport Shipping who will deliver last mile with a carrier in your country.

    What if I am not happy with what I received?

    • Please reach out to our Customer Service team atinfo@pokepetshop.com and we’ll do our best to assist you!

    Will I be charged for changes to my order before/after it's been made?

    • Unfortunately, we regret to inform you that the preview you see when placing your order will be printed exactly as it appears. Therefore, we are unable to make any changes to it.
    • If WE made any mistakes on your order, please do let us know and we’ll do everything we can to correct it.

    Do you ship orders internationally? If so, how will orders be shipped?

    • Yes, we ship internationally and we've partnered with Passport Shipping and they will get the order to your local carrier.
    • Also, international customers are responsible for paying customs duties/taxes/VAT to their individual governments when the product arrives at their destination country. 
    • Please allow some extra time since orders frequently get held up in Customs. This is no fault of ours or the shipping company. This is up to each individual country's government. 
    We DO NOT offer refunds for any reason while products areIN TRANSIT.We will of course always work with you once you receive the products or before we ship them!

    REGULAR CARDS

    How long does it take?

    Our team of artists work as fast as they can. Usually it takes us 2-3 business days to process your order and create the artwork.

    ATTENTION: 24 HOURS TO APPROVE ARTWORK. It will take us 1-4 days to create your digital artwork. Once complete, we will email you the artwork. You will have the option to request changes or you can APPROVE right away. ANY CHANGE REQUESTS HAVE TO BE MADE WITHIN 24 HOURS otherwise your order will be auto approved by our system.

    PS: Requesting changes does put your art in the back of the line, so fulfillment does take longer.

    Additional charges will apply for revision request after the 24 hour approval time frame, if your canvas was shipped we can provide a reprint of the approved revisioned artwork at a 40% discount. Shipping takes another 7-12 business days on average. 

    *PLEASE NOTE: Shipping may be impacted by carrier delays.

     

    What is Shipping Insurance?

    This is an additional option that is offered at an additional cost which varies between $3.99-$7.99. 

          What is covered:

    • Lost in Transit: Due to carrier delays we consider lost in transit after 12 business days of no tracking update on the Website.
    • Delivered, Not Received: This is in the case your order shows it was; however, you did not receive it. (We ONLY approve this coverage after opening an investigation with the carrier and results in the carriers fault ex: delivered to the wrong address)
    • Damaged: Damages due to shipping handling

     

    What currency are prices in?

    All prices on our store are denominated in USD.

     

    How is the portrait sent?

    Your portrait will be digital so it will be emailed to you when it’s complete, ready to print or put on a mug, t-shirt whatever you decide to do with it.  If you purchased the Canvas print then you will also receive the canvas via FedEx/USPS in the mail!

     

    What if I am not happy with my portrait?

    Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person. We are ready to make the revisions you need! There is a limit up to 2 free revisions. After the 2nd revision, depending on the changes, we do charge case by case.

     

    What can I have as my background?

    Whatever you want! You just let us know your idea and we will make it happen.

     

    Can I do whatever I want with my portrait?

    Yes, absolutely, unlike some we put no restrictions on your portrait, it’s yours to do whatever you want with.

     

    Can you work from more than one photo?

    The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us 

     

    What quality should the photo I send to you be?

    The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

      

    I have a large group I need doing?

    No problem just drop us an email and we can discuss large jobs.

     

    Will I be charged for changes to my order after it's been made?

    It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

    There will be a charge for changes up until the 3rd revision request. Prices may vary depending on the request.

     

    Do you ship orders to the UK & EU? If so, how will orders be shipped?

    Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

     Poke Pet Blankets

    Everyone has their favorite blankie, if not—this will be it. It comes in one size, 30x40 inches. The 2" stitch makes sure the blanket's borders stay intact. It's made from a super-soft fleece that'll be decorated with your eye-catching designs in picture-perfect quality.

    .: Material: 100% polyester
    .: Size: 60 x 50 inches
    .: One-sided print
    .: 2" stitched edge

     

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    Products Available for your 100% Hand Drawn PokePet!

    metal-cart-img

    Perfect way to display your pet’s new card through a nostalgic card with a twist!

    Price: $45
    • High Quality Metal Cards
    • Inks cured through state of the art UV Flatbeds
    • Dimensions: 2.48” X 3.56”