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How long does shipping take?
ATTENTION:To ensure the efficient and timely delivery of your order, we want to clarify that we do not offer or send artwork previews or proofs for any of our Build Your Own Card products. The preview you see when placing your order before adding to cart will be printed exactly as it appears.
*PLEASE NOTE:Shipping may be impacted by carrier delays.
What currency are prices in?
How is the canvas/metal card shipped?
What if I am not happy with what I received?
Will I be charged for changes to my order before/after it's been made?
We DO NOT offer refunds for any reason while products are IN TRANSIT. We will of course always work with you once you receive the products or before we ship them!
How long does it take?
Usually it takes us 2-3 business days to process your order and create the artwork.
ATTENTION: 24 HOURS TO APPROVE ARTWORK. It will take us 2-3 days to create your digital artwork. Once complete, we will email you the artwork. You will have the option to request changes or you can APPROVE right away. ANY CHANGE REQUESTS HAVE TO BE MADE WITHIN 24 HOURS otherwise your order will be auto approved by our system.
IMPORTANT: Requesting changes does put your art in the back of the line, so fulfillment does take longer.
Additional charges will apply for revision request after the 24 hour approval time frame, if your canvas was shipped we can provide a reprint of the approved revisioned artwork at a 40% discount. Shipping takes another 5-7 business days on average.
*PLEASE NOTE: Shipping may be impacted by carrier delays.
What is Shipping Insurance?
This is an additional option that is offered at an additional cost which varies between $3.99-$7.99.
What is covered:
How is the portrait sent?
Your portrait will be sent digitally via email in a high-resolution format, ready to print on a mug, t-shirt, or any item you choose.
If you selected the Canvas/Metal Card/Blanket print option, it will be shipped to your address using a reliable courier, such as Australia Post, FedEx, USPS or DHL. Expect delivery within 5-7 business days after shipping.
What if my canvas arrives damaged?
If your canvas is damaged during shipping, contact our support team immediately for a replacement or suitable solution.
What if I am not happy with my portrait?
Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person. We are ready to make the revisions you need! There is a limit up to 2 free revisions. After the 2nd revision, depending on the changes, we do charge case by case.
What can I have as my background?
Whatever you want! You just let us know your idea and we will make it happen.
Can I do whatever I want with my portrait?
Yes, absolutely, unlike some we put no restrictions on your portrait, it’s yours to do whatever you want with.
Can you work from more than one photo?
The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us
What quality should the photo I send to you be?
The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.
I have a large group I need doing?
No problem just drop us an email and we can discuss large jobs.
Do you ship orders internationally? If so, how will orders be shipped?
Yes, we ship internationally! To get your order to you, we've partnered with FEDEX INTERNATIONAL CONNECT PLUS. The expected processing time is 2-4 days and another 4-6 business days for final delivery.
What are the payment method do you accept?
We accept all major credit cards and other payment method as follows:
Products Available for your 100% Hand Drawn PokePet!
Perfect way to display your pet’s new card through a nostalgic card with a twist!
Price: $45
High Quality Metal Cards
Inks cured through state of the art UV Flatbeds
Dimensions: 2.48” X 3.56”
